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Privacy Policy

Effective Date: April 2026 · Last Updated: April 2026

This Privacy Policy describes how Draze Robotics Private Limited (“Draze Robotics”, “The Titli”, “we”, “us”, or “our”) collects, uses, discloses and safeguards your personal information when you visit thetitli.com or purchase our products. We are committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Data Controller

2. Information We Collect

2.1 Information you provide

• Name, email address, phone number, billing address and shipping address when you place an order or create an account.
• Order details, product preferences and colour-edition selections.
• Messages, enquiries and attachments you send us through our contact form, email, WhatsApp or phone.

2.2 Payment information

Payments are processed by our PCI-DSS compliant payment gateway partner. We do not store your full card number, CVV or UPI PIN on our servers. We receive only a transaction reference, status and masked details from the gateway.

2.3 Information collected automatically

• IP address, device type, browser type and version, operating system.
• Pages visited, time spent, referring URL and clickstream data.
• Cookies, local storage and similar tracking technologies.

3. How We Use Your Information

• To process, fulfil and deliver your orders, including sharing necessary details with our logistics partners.
• To communicate with you about order status, delivery, returns and warranty.
• To respond to your enquiries and provide customer support.
• To issue GST-compliant tax invoices.
• To detect, prevent and investigate fraud, chargebacks or abuse.
• To comply with applicable laws and respond to lawful requests from authorities.
• To improve our website, products and services.
• To send you marketing updates and offers — only where you have opted in, and you can unsubscribe at any time.

4. Legal Basis for Processing

We process your personal data based on your consent, the performance of a contract with you, our legitimate business interests (such as fraud prevention and service improvement), and compliance with legal obligations.

5. Sharing of Information

We do not sell, rent or trade your personal information. We share limited information only with trusted service providers acting on our behalf, strictly for the purposes listed below:

• Payment gateway: Razorpay Software Private Limited for processing payments.
• Logistics partners: Blue Dart Express Limited for order fulfilment.
• Analytics: Google Analytics (aggregated and pseudonymised).
• Hosting: Our website is hosted on Hostinger.
• Government or regulatory authorities when required by law.

6. Cookies

We use the following categories of cookies: strictly necessary, functional, analytics and (where you consent) marketing. You can disable cookies in your browser settings, but some features of the site may not function properly. Where required, we request your consent through a cookie banner.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Typical retention periods:

• Order and invoice records: 8 years (as required under GST and Companies Act).
• Customer support correspondence: 3 years.
• Marketing data: until you withdraw consent.
• Website logs: 12 months.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Withdraw consent at any time (without affecting prior lawful processing).
• Object to or restrict certain processing.
• Nominate another individual to exercise your rights in the event of your death or incapacity.
• Lodge a complaint with the Data Protection Board of India.

To exercise any of these rights, email support@thetitli.com. We will respond within 30 days.

9. Data Security

We implement industry-standard technical and organisational measures — including HTTPS/TLS encryption in transit, access controls, firewalls and regular backups — to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our products are not directed to children under 14. We do not knowingly collect personal data from children under 14 without verifiable parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International Transfers

Your personal data is primarily stored in India. Where any service provider processes data outside India, we ensure appropriate safeguards are in place in accordance with Indian law.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:

13. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent changes. Material changes will be communicated by email or through a prominent notice on the website.

14. Contact

For any questions about this Privacy Policy or our privacy practices, write to us at support@thetitli.com.